The Aged Care Quality and Safety Commission assists people to resolve complaints and concerns about the quality of care or services received from Australian Government funded aged care providers.
We also independently accredit, assess and monitor these aged care services, supporting providers to comply with quality standards, and promote best practice service provision.
With the active participation of 23 member banks in Australia, the Australian Banking Association provides analysis, advice and advocacy for the banking industry and contributes to the development of public policy on banking and other financial services.
The ABA works with government, regulators and other stakeholders to improve public awareness and understanding of the industry's contribution to the economy and community. It strives to ensure Australia's banking customers continue to benefit from a stable, competitive and accessible banking industry.
AFCA provides consumers and small businesses with fair, free and independent dispute resolution for financial complaints. We are an impartial and independent alternative to tribunals and court, and can award compensation for losses suffered because of a financial firm’s error or inappropriate conduct.
Better Place Australia is a not-for-profit agency in Australia that has been providing family dispute resolution support, relationship support, psychological services and financial counselling for over thirty years. Our doors are open to a wide range of people from all walks of life.
Better Place Australia also provides support services for older people with the Respecting Elders support and conflict resolution service, and is funded to provide support services to three out of five sites of the DHHS Integrated Model of Care for Responding to Suspected Elder Abuse, as well as within the family violence network of services to deliver mental health services, and in residential aged care facilities in Frankston and Mornington Peninsula.
As one of the most successful providers of relationship services in Victoria, Better Place Australia supports over 9000 Victorians every year, many of whom are experiencing family, relationship, financial issues and other related challenges.
Council is a proud sponsor of the 2019 National Elder Abuse Conference. Brisbane is the largest local government in Australia with 26 wards and 27 councillor positions.
For information about Brisbane City Council councillors, organisational structure, rates, Council’s long-term vision for the future, digital innovation projects, and Customer Charter, visit the Brisbane City Council website.
Caxton Legal Centre represents the interests of people who are disadvantaged or on a low income when they come into contact with the law. We do this by strategically advocating to government, providing legal advice and social work services, publishing legal information and building community awareness about the issues faced by the people we help.
Caxton is an independent, non-profit, non-government community organisation.
The Department of Health supports government and stakeholders to lead and shape Australia’s health and aged care system through evidence-based policy, well targeted programs, and best practice regulation.
It is committed to supporting the Australian Government to achieve a vision of better health and wellbeing for all Australians, now and for future generations.
The National LGBTI Health Alliance is the national peak LGBTI health organisation in Australia. Silver Rainbow is the Alliance's aged care project that provides national coordination and support activities promoting the well-being of LGBTI elders and the ongoing delivery of the LGBTI awareness training to the aged care sector.
National Seniors Australia is a not-for-profit, independent organisation. We’re a strong voice for older Australians and work to foster change through advocacy, policy development and research, as well as providing our members with tailored products and services. We partner with organisations with shared values and a commitment to older Australians.
Older Persons Advocacy Network is a national network of services funded by the Australian Government’s National Aged Care Advocacy Program (NACAP) to deliver independent information, education and advocacy in support of older people and their representatives to address issues related to Commonwealth funded aged care services.
In addition, OPAN Members deliver elder abuse prevention and advocacy support under an agreed national framework. OPAN consists of nine Members who provide frontline advocacy services, one from each state and territory and two in the Northern Territory.
The Office of the Public Guardian protects the rights, interests and wellbeing of adults with impaired decision making capacity. We can act as a decision maker of last resort, but can also investigate claims of abuse, neglect or exploitation, and very importantly, take action to protect victims from further harm.
Our proud history began at the height of World War I when the Public Curator was established to make free Wills for our men and women going off to war. On 13 December 1915, members of both Houses of the Queensland parliament declared their support for legislation to establish a public curator in Queensland. The Public Curator Act of 1915 came into force on 1 January 1916.
For more than 100 years, the Public Trustee has made a positive difference in the lives of Queenslanders. With our network of regional offices across the State, our frontline staff work tirelessly each day to provide security and peace of mind to our clients.Today we are the largest Will-makers in the southern hemisphere and the only State in Australia that provides this service at no cost. We support Queenslanders through our guardianship work, facilitate the orderly transfer of assets, and offer life planning assistance through our Wills and Enduring Power of Attorney services.
The Queensland Government’s vision is to build an age-friendly state in which all Queenslanders, regardless of their age, can stay active and connected, and contribute economically, socially and culturally. The Department of Communities, Disability Services and Seniors works with communities, sector partners and other government agencies to develop solutions based on the different needs and aspirations of communities.
The Queensland Government supports seniors to stay healthy, active and independent, including by preventing, responding to and raising awareness of elder abuse. The Queensland Government funds a range of services and activities including the Elder Abuse Prevention Unit which operates the state-wide Elder Abuse Helpline, 11 seniors legal and support services and seniors financial protections services across the state and the annual elder abuse prevention and awareness campaign to combat elder abuse.
The Office of Advance Care Planning (ACP) is a free statewide service (funded by Queensland Health) that:
- Provides information and resources about ACP to the public and health professionals
- Receives, reviews and uploads completed Statement of Choices, Advance Health Directive, Enduring Power of Attorney, revocation documents and Queensland Civil and Administrative Tribunal (QCAT) Orders to the person’s Queensland Health hospital record (The Viewer)
- Connects people to ACP services in their local area.
The Queensland Police Service is committed to working with older people, the community and support agencies to stop harm to our older people. Only by working together can elder abuse be prevented.
If you or someone you know are experiencing elder abuse you can seek advice and support at your local police station or call by calling Policelink 131 444.
Relationships Australia works with children, adults, families and communities throughout the country. Counselling, family dispute resolution and mediation services, family violence prevention and mental health services are funded by the Commonwealth Government with other family and community support services funded by state and territory governments and others.
Relationships Australia are an Australian, community-based, not-for-profit organisation with no religious affiliations. Services are for all members of the community, regardless of religious belief, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.
Relationships Australia are a federation of service providers in each Australian state and territory, and have a national office based in Canberra.
Seniors Rights Service is dedicated to protecting and advancing the rights of older people, particularly isolated, vulnerable and disadvantaged groups. It is an accredited community legal centre.
We provide free and confidential telephone advice, aged care advocacy and support, legal advice and community education forums to seniors across New South Wales.
Our aged care advocates assist people who receive Commonwealth-funded aged care services at home or in residential care. Our legal team provides advice on discrimination, abuse, accommodation matters and other legal issues. Our engaging community education sessions can be delivered in different languages or with cultural sensitivities in mind.
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